LMS Walk-Through Training Video

LMS Walk-Through Training Video | Camtasia

📌 Overview

As part of a SaaS company-wide launch of a new Learning Management System (LMS), I developed a series of walk-through training videos to guide users through essential navigation and features. This video series supported a broader change management and training initiative aimed at ensuring a smooth transition for all learners—employees, contingent workers, partners, and managers.

Two distinct video tracks were created:

General User Training: For all learners accessing the LMS for the first time
Manager Training: For users with elevated access and functionality

These videos introduced key platform features, demonstrated navigation paths, and provided practical, scenario-based guidance to help users confidently engage with the system.

🧩 The Challenge

One of the core challenges in developing these videos was navigating platform constraints—certain features could not be enabled or hidden for training purposes, which made content planning and script accuracy particularly nuanced. Additionally, because the system allowed multiple navigation paths to reach the same feature, determining a “happy path” for training consistency and learner clarity was critical.

Another major consideration was creating training that could scale across diverse user types while remaining relevant and streamlined. Planning for variation without redundancy was key to success.

✅ The Solution

The solution was a tightly coordinated, phased training plan that included:

Video walkthroughs tailored to each user group
Storyboards used to ensure script alignment and later repurposed for process documentation by another instructional designer
Feedback-informed revisions, following UX testing sessions with participants across departments
Thumbnail and interface design elements that visually supported learning and could scale seamlessly across various screen sizes and LMS views

All assets were intentionally concise and visually engaging, helping users feel confident navigating the new platform from day one.

🎨 Design Challenge

Beyond learning the new LMS platform itself, I collaborated closely with the internal team to make UX-informed decisions around platform design. I also contributed to the visual identity of the LMS, designing branded course and learning plan thumbnails optimized for variable display dimensions.

This project required balancing speed with strategy—rapid upskilling on a new platform, iterative content development based on testing feedback, and asset creation that would remain usable and scalable post-launch.

🎯 Audience and Delivery

Target Audience:

General users: Employees, contingent workers, and partners
Managers: Users with administrative or team oversight features

Delivery Method:
The videos were embedded into launch communications, training emails, and within the LMS itself. This ensured that users could access guidance when and where they needed it—supporting both onboarding and ongoing learning.

How to Enroll Storyboard.pdf

Storyboards for each video were also used to develop process documentation

🛠 Tools Used and My Role

I led the end-to-end creation of the walk-through video training, including visual planning, system exploration, and cross-functional collaboration. Tools and responsibilities included:

Microsoft Excel – storyboarding and content mapping
Snagit – screen capture and recording
Descript – AI voiceover narration
Camtasia – video editing and production
Canva – visual asset design, thumbnails
Schoox – delivery and LMS integration

I also supported internal UX testing and introduced scalable assets for documentation reuse across projects.

How to Enroll - SCRUBBED.mp4

▶️ Click play to watch the video in full. (<5 minutes) Note that some branding visual elements have been blurred, including branded bumpers.

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